Frequently Asked Questions (FAQs)

Carpet Cleaning

Do I need to vacuum the carpet before you arrive?

It is preferred that clients pre-vacuum to remove larger, loose debris before I arrive. However I will always pre-vacuum every job using my high end HEPA filtered upright vacuum cleaner and do all the edges with my edging tool.

Which of your carpet cleaning methods should I choose, Steam Cleaning or Encapsulation (Low Moisture) Cleaning?

This depends on a number of factors including the type of fibre and construction, the level of soiling, etc. When I inspect your carpet I will be able to advise which method I would recommend to achieve the best result for you.

What does it mean when you say you clean to the Australian standards?

Australian Standards are published documents setting out specifications and procedures designed to ensure products, services and systems are safe, reliable and consistently perform the way they are intended to. A set of standards for carpet cleaning – now referred to as the AS3733 standards – were established in 1995 after consultation with representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government. This is a list of the minimum requirements to meet the standards. I deliver a service that exceeds the requirements of AS3733.

How long does it take the carpet to dry?

It can take 2-8 hours depending cleaning process, the weather, season, carpet pile, etc. For example, if your wool carpet is cleaned in the middle of winter it will take longer to dry.

Will cleaning my carpet remove all the stains?

With my specialist knowledge, training and experience most staining usually comes out with our normal stain removal processes… if it’s untouched by the customer.

Stains that aren’t removed fall into the category of advanced stain removal. These can include substances such as bleach, food colourings, softdrink, old urine stains and some inks/dyes. In these instances, there is nothing that can be cleaned out – the effect they have on the carpet fibre is similar to an iron burn. However I do also provide a highly advanced and sophisticated stain removal/recolouring option than can correct 95% of staining commonly untouched by normal cleaning.

Help! I’ve just spilled red wine on my carpet – what do I do?

As with all spills, blot up the excess working from the outside in with an absorbent cloth. You can use soda water to dilute it. Don’t use vinegar! It’s normally a fairly easy fix for me but like any stain it depends on what the customer has used to try and remove it prior to calling me. So unless you know what you’re doing, it’s best to leave it to the professionals.

Why should I use you instead of just hiring a DIY carpet cleaning machine and doing it myself?

You can hire a DIY machine but…

  • Do you understand the chemistry of both the cleaning products you’re using and the fibres you are dealing with?
  • Do you understand the dyes that have been used and how they can be destabilised?
  • Do you know if the machine you are using has been adequately serviced?
  • Do you know whether you are extracting the necessary amount of moisture and soil?
  • Do you know whether or not your cleaning agents will cause re-soiling?
  • Do you believe that a small, domestic rated machine will outperform an independently powered, high performance truck-mounted machine like mine?

Your flooring is a big investment. Many things can and do go wrong when people attempt this work themselves without the knowledge and experience an industry professional like myself offers. So why run the risk of thousands of dollars in replacement costs, for the sake of saving a few extra dollars, to get the job done right?

Upholstery Cleaning

What is the best method to clean my upholstery?

This depends on the soiling and the type of fabric. Once I have inspected your upholstery I will be able to give you the right advice as to which method, steam cleaning or encapsulation (low moisture) cleaning, will give the best result for your situation.

Can you give me an estimate of how much it will cost to clean my lounge suite and dining chairs?

Yes. The charge is usually quoted per seat. If a price estimate is needed prior to booking the job, I will ask the client to send me a photograph of the upholstery to be cleaned so I can get an idea of the size, type of fibre and style. For example, the price would vary depending whether they are cushions that turn over vs cushions that don’t turn over. Once I have a bit more information about the job I can give an estimate over the phone.

My child has spilled ice cream on one lounge seat. Do I need to clean the whole suite?

I can just spot clean the affected seat, however after it’s cleaned it might look different to the rest of the upholstery as the lounge is probably getting soiled over time – so it may be worth having it all cleaned at the same time.

Do you clean office furniture – like office chairs, sofas and couches – for businesses or in commercial premises?

Yes, I do quite a bit of commercial work including cleaning office chairs, lounges, sofas and couches in reception areas and offices; restaurants, cafés and bars; medical practices; hotels; retirement villages, etc.

Title & Grout Cleaning

Do you clean all types of grout?

Yes, I clean the majority. Some natural stone would have to be inspected first, but most can be cleaned.

I can see you clean bathroom floors, but can you clean the tiled walls in my shower too?

Yes, I can. I’m often asked to do a thorough, heavy duty clean of shower walls too when I come to clean a tiled bathroom floor.

Will all the grout lines on my tiled floor really come up clean?

Yes! I have the right chemicals, cleaning equipment and indepth training to clean your tiles and grout thoroughly.

I wash my floors a lot – why does my grout still get so dirty?

Grout is highly porous so it attracts grease, grime and contaminants – like the residue from cleaning solutions or soap scum in the bathroom and laundry. And every time you clean your floor in the traditional way it washes dirty water into your grout. Our tile and grout cleaning process agitates the right cleaning agent for your floor, deep into the fine cracks and crevices, and this is then extracted under high pressure and temperature using our truck mounted machine.

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